# Troubleshooting
+First of all, ensure that both the [web server](Server-configuration.md) and [Shaarli](Shaarli-configuration.md) are correctly configured.
+
+
## Login
### I forgot my password!
### I'm locked out - Login bruteforce protection
-Login form is protected against brute force attacks: 4 failed logins will ban the IP address from login for 30 minutes. Banned IPs can still browse links.
+Login form is protected against brute force attacks: 4 failed logins will ban the IP address from login for 30 minutes. Banned IPs can still browse Shaares.
- To remove the current IP bans, delete the file `data/ipbans.php`
- To list all login attempts, see `data/log.txt` (succesful/failed logins, bans/lifted bans)
+--------------------------------------
+
## Browser issues
### Redirection issues (HTTP Referer)
-Depending on its configuration and installed plugins, the browser may remove or alter (spoof) [HTTP referers](https://en.wikipedia.org/wiki/HTTP_referer), thus preventing Shaarli from properly redirecting between pages. Referer settings are available by browsing `about:config` and are documented [here](https://wiki.mozilla.org/Security/Referrer). `network.http.referer.spoofSource = true` in particular is known to break some functionality in Shaarli.
+Shaarli relies on `HTTP_REFERER` for some functions (like redirects and clicking on tags). If you have disabled or altered/spoofed [HTTP referers](https://en.wikipedia.org/wiki/HTTP_referer) in your browser, some features of Shaarli may not work as expected (depending on configuration and installed plugins), notably redirections between pages.
+
+Firefox Referer settings are available by browsing `about:config` and are documented [here](https://wiki.mozilla.org/Security/Referrer). `network.http.referer.spoofSource = true` in particular is known to break some functionality in Shaarli.
+
### Firefox, localhost and redirections
`localhost` is not a proper Fully Qualified Domain Name (FQDN); if Firefox has been set up to spoof referers, or only accept requests from the same base domain/host,
Shaarli redirections will not work properly. To solve this, assign a local domain to your host, e.g. `localhost.lan` in your [hosts file](https://en.wikipedia.org/wiki/Hosts_(file)) and browse Shaarli at http://localhost.lan/.
+-----------------------------------------
+
## Hosting problems
### Old PHP versions
- You may be using OperaTurbo or OperaMini, which use their own proxies which may change from time to time.
- If you have another application on the same webserver where Shaarli is installed, these application may forcefully expire php sessions.
+
### Old apache versions, Internal Server Error
If you hosting provider only provides apache 2.2 and no support for `mod_version`, `.htaccess` files may cause 500 errors (Internal Server Error). See [this workaround](https://github.com/shaarli/Shaarli/issues/1196#issuecomment-412271085).
-## Sessions do not seem to work correctly on your server
+
+### Sessions do not seem to work correctly on your server
Follow the instructions in the error message. Make sure you are accessing shaarli via a direct IP address or a proper hostname. If you have **no dots** in the hostname (e.g. `localhost` or `http://my-webserver/shaarli/`), some browsers will not store cookies at all (this respects the [HTTP cookie specification](http://curl.haxx.se/rfc/cookie_spec.html)).
+----------------------------------------------------------
+
+## Upgrades
+
+### You must specify an integer as a key
+
+In `v0.8.1` we changed how Shaare keys are handled (from timestamps to incremental integers). Take a look at `data/updates.txt` content.
+
+
+### `updates.txt` contains `updateMethodDatastoreIds`
+
+Try to delete it and refresh your page while being logged in.
+
+### `updates.txt` doesn't exist or doesn't contain `updateMethodDatastoreIds`
+
+1. Create `data/updates.txt` if it doesn't exist
+2. Paste this string in the update file `;updateMethodRenameDashTags;`
+3. Login to Shaarli
+4. Delete the update file
+5. Refresh
+
+
+
+--------------------------------------------------------
+
+## Import/export
+
+### Importing shaarli data to Firefox
+
+- In Firefox, open the bookmark manager (`Bookmarks menu > Show all bookmarks` or `Ctrl+Shift+B`), select `Import and Backup > Import bookmarks in HTML format`
+- Make sure the `Prepend note permalinks with this Shaarli instance's URL` box is checked when exporting, so that text-only/notes Shaares still point to the Shaarli instance you exported them from.
+- Depending on the number of bookmarks, the import can take some time.
+
+You may be interested in these Firefox addons to manage bookmarks imported from Shaarli
+
+- [Bookmark Deduplicator](https://addons.mozilla.org/en-US/firefox/addon/bookmark-deduplicator/) - provides an easy way to deduplicate your bookmarks
+- [TagSieve](https://addons.mozilla.org/en-US/firefox/addon/tagsieve/) - browse your bookmarks by their tags
+
+### Diigo
+
+If you export your bookmark from Diigo, make sure you use the Delicious export, not the Netscape export. (Their Netscape export is broken, and they don't seem to be interested in fixing it.)
+
+### Mister Wong
+
+See [this issue](https://github.com/sebsauvage/Shaarli/issues/146) for import tweaks.
+
+### SemanticScuttle
+
+To correctly import the tags from a [SemanticScuttle](http://semanticscuttle.sourceforge.net/) HTML export, edit the HTML file before importing and replace all occurences of `tags=` (lowercase) to `TAGS=` (uppercase).
+
+### Scuttle
+
+Shaarli cannot import data directly from [Scuttle](https://github.com/scronide/scuttle).
+
+However, you can use the third-party [scuttle-to-shaarli](https://github.com/q2apro/scuttle-to-shaarli)
+tool to export the Scuttle database to the Netscape HTML format compatible with the Shaarli importer.
+
+### Refind.com
+
+You can use the third-party tool [Derefind](https://github.com/ShawnPConroy/Derefind) to convert refind.com bookmark exports to a format that can be imported into Shaarli.
+
+
+-------------------------------------------------------
+
+## Other
+
+### The bookmarklet doesn't work
+
+Websites which enforce Content Security Policy (CSP), such as github.com, disallow usage of bookmarklets. Unfortunately, there is nothing Shaarli can do about it ([1](https://github.com/shaarli/Shaarli/issues/196), [2](https://bugzilla.mozilla.org/show_bug.cgi?id=866522), [3](https://code.google.com/p/chromium/issues/detail?id=233903).
+
+Under Opera, you can't drag'n drop the button: You have to right-click on it and add a bookmark to your personal toolbar.
+
+
+### Changing the timestamp for a shaare
+
+- Look for `<input type="hidden" name="lf_linkdate" value="{$link.linkdate}">` in `tpl/editlink.tpl` (line 14)
+- Replace `type="hidden"` with `type="text"` from this line
+- A new date/time field becomes available in the edit/new Shaare dialog.
+- You can set the timestamp manually by entering it in the format `YYYMMDD_HHMMS`.
+
+
+-------------------------------------------------------
+
+## Support
+
+If the solutions above did not help, please:
+
+- Come and ask question on the [Gitter chat](https://gitter.im/shaarli/Shaarli) (also reachable via [IRC](https://irc.gitter.im/))
+- Search for [issues](https://github.com/shaarli/Shaarli/issues) and [Pull Requests](https://github.com/shaarli/Shaarli/pulls)
+ - if you find one that is related to the issue, feel free to comment and provide additional details (host/Shaarli setup...)
+ - check issues labeled [`feature`](https://github.com/shaarli/Shaarli/labels/feature), [`enhancement`](https://github.com/shaarli/Shaarli/labels/enhancement), and [`plugin`](https://github.com/shaarli/Shaarli/labels/plugin) if you would like a feature added to Shaarli.
+ - else, [open a new issue](https://github.com/shaarli/Shaarli/issues/new), and provide information about the problem:
+ - _what happens?_ - display glitches, invalid data, security flaws...
+ - _what is your configuration?_ - OS, server version, activated extensions, web browser...
+ - _is it reproducible?_
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